Last Updated: 06/03/2026
At CrystalSutraa, we strive to provide high-quality products and a satisfying shopping experience for our customers. If you encounter any issues with your order, this Return & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds may be processed.
By purchasing products from https://crystalsutraa.com, you agree to the terms outlined in this policy.
Return Eligibility
Customers may request a return or replacement under specific circumstances.
A return request will be considered if:
- The product received is damaged, defective, or incorrect.
- The request is submitted within 48 hours of delivery.
- The product is unused, unworn, and in its original condition.
- The item is returned with original packaging, labels, and accessories (if applicable).
To initiate a return request, customers must contact our support team within the specified time period.
Requests submitted after 48 hours from delivery may not be eligible for return or replacement.
Non-Returnable Items
Due to the nature of spiritual and crystal products, certain items are not eligible for return or refund.
These include:
- Products that have been used, worn, or altered
- Items damaged due to improper handling by the customer
- Products returned without original packaging
- Customized or personalized items (if applicable)
- Products purchased during clearance or special promotional sales (unless defective)
Natural Crystal Variations
Crystals are natural stones formed through geological processes. Therefore:
- Each crystal may differ in shape, colour, size and texture.
- Natural inclusions, patterns, or colour variations are normal characteristics of authentic crystals.
Such natural variations are not considered product defects and do not qualify for returns or refunds.
Return Request Process
To request a return or replacement, customers must follow the process outlined below:
Step 1: Contact Customer Support
Within 48 hours of receiving the product, contact our support team through email.
Step 2: Provide Required Details
Customers must include the following information:
- Order number
- Full name used for the order
- Clear photos or videos of the product
- Description of the issue
Step 3: Review by Our Team
Our team will review the request and determine eligibility for return or replacement.
Step 4: Return Instructions
If the request is approved, customers will receive instructions for returning the item.
Returns sent without prior approval may not be accepted.
Inspection of Returned Items
Once the returned product is received at our facility:
- Our team will inspect the item to verify its condition.
- The item must be in the same condition as when it was delivered.
If the product does not meet return eligibility conditions, the return request may be rejected.
Refund Process
If a return request is approved and the returned product passes inspection:
- A refund will be initiated to the original payment method used during purchase.
Refund Timeline
Refunds are typically processed within 5–10 business days after approval.
However, the exact time for the refund to appear in your account may depend on:
- Your bank processing time
- Payment gateway procedures
- Card issuer policies
Replacement Policy
If a product is found to be damaged, defective, or incorrect, CrystalSutraa may offer a replacement instead of a refund, depending on product availability.
Replacement conditions:
- The replacement item will be shipped at no additional cost to the customer.
- If the product is out of stock, a refund will be issued instead.
Return Shipping Costs
Shipping costs for returns may vary depending on the reason for return.
If the return is due to:
Damaged / Defective / Incorrect Product
- CrystalSutraa will bear the return shipping cost.
Other Customer-Initiated Returns (if accepted)
- Shipping charges may be deducted from the refund amount.
Customers are advised to follow return instructions carefully to avoid complications.
Order Cancellation Policy
Orders may be cancelled before they are shipped.
If you wish to cancel an order:
- Contact our support team as soon as possible after placing the order.
Once an order has been shipped or dispatched, cancellation may no longer be possible.
In such cases, the order will be treated according to the Return Policy guidelines.
Refund Exceptions
Refunds may not be granted in the following cases:
- Requests made after the return eligibility period
- Products returned in used or damaged condition
- Missing packaging or accessories
- Products returned without prior approval
CrystalSutraa reserves the right to refuse refunds if return conditions are not met.
Fraud Prevention
To protect both customers and our business from fraudulent claims, CrystalSutraa may request:
- Photographic evidence
- Delivery confirmation
- Additional verification details
Fraudulent return claims may lead to account restrictions or refusal of future orders.
Policy Updates
CrystalSutraa reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Any updates will be posted on this page with the revised “Last Updated” date.
Customers are encouraged to review this page periodically.
Contact Us
If you have any questions regarding returns, refunds, or replacements, please contact us:
CrystalSutraa
Website: https://crystalsutraa.com
Email:contact.crystalsutraa@zohomail.in
